Our Returns Policy

1. Timeframe for Returns:
   
   We want you to be completely satisfied with your purchase. If you decide that the item isn't quite right for you, you have up to 30 days from the date of delivery to initiate a return.
2. Return Process:
   
   Returning an item is hassle-free. Simply fill the details out on our online returns form and once we have authorised it for you, we will reach out with the returns details and instructions.
3. Refund or Exchange:
   
   We offer you the flexibility to choose what works best for you. You can opt for a refund to your original payment method, exchange the item for a different size, colour, or receive store credit to use on your next purchase.
4. Restocking Fees:
   
   We reserve the right to levy a charge to replace product packaging which is damaged, defaced or security seals opened. Handling charges may also be incurred if goods have been specifically ordered in from suppliers - charges calculated on a case by case basis.
5. Exceptions:
   
   While we strive to accommodate all returns, there are a few exceptions. Personalized or custom-made items, perishable goods and downloadable software are not eligible for return. Please reach out to our team for any clarification.
6. Refund Processing Time:
   
   Your satisfaction is our priority. Once we receive your returned item, we'll process your refund within 1-2 working days. Please note that refunds to cards can take approximately 3-5 days to process. For more information, please contact your bank.
7. Customer Responsibilities:
   
   Help us ensure a smooth return experience by carefully packaging the item and providing accurate information on the return form. Following our return process helps us serve you better. We may levy charges or refuse returns which have been damaged in transit.
8. International Returns:
   
   We value our international customers. If you're returning an item from outside our country, please note that you may be responsible for return shipping costs and any customs fees that apply. Our customer service team can guide you through the process.
9. Customer Support:
   
   We're here to assist you every step of the way. If you have any questions or need help with your return, please don't hesitate to contact our dedicated customer support team.
10. Exchanges:
    
    If you'd like to exchange your item for a different size or variant, our team is here to help. Simply follow our return process, and we'll guide you through the exchange options available.

Nothing in our returns and refund policy affects your statutory rights.